Refund Policy

Due to the digital nature of our products and services, all sales are generally final once an order or applicable portion of an order has been sourced, delivered, fulfilled, downloaded, activated, or otherwise made available to the customer.

However, refunds, store credit, replacements, or other resolutions may be available in certain circumstances as described below. All requests are reviewed on a case-by-case basis.

To request a refund or other resolution, please contact us through Live Chat or our Contact Us page.

Refunds We Offer

Items We Are Unable to Source

If we are unable to source an item included in your order, you will be eligible for a refund for the unsourced portion of the order.

For example, if an order contains three items priced at $1, $2, and $3, and we are unable to source the $2 item, the $2 portion of the order will be refunded.

Items That Do Not Match the Advertised Description

If an item we source does not reasonably match the specifications or information advertised on its product page, please contact us so we can review the issue and provide an appropriate resolution.

Certain variations may still satisfy the advertised product specifications. Please see Item Variations below.

Fraudulent or Suspicious Orders

Orders may be automatically or manually reviewed for suspected fraud or other suspicious activity.

If we cancel an order for this reason before fulfillment, the undelivered portion of the order will be refunded.

Illegal Activity or Inappropriate Conduct

We reserve the right to refuse or discontinue fulfillment where an order involves illegal activity or inappropriate conduct.

Any portion of an affected order that has not already been delivered or fulfilled will be refunded when applicable.

Refund Limitations and Exceptions

Successfully Sourced or Fulfilled Items

Items that have already been successfully sourced or fulfilled are generally non-refundable except where otherwise specifically stated in this policy.

Incorrectly Created Rune Words

We do not provide refunds when a Rune Word fails because the customer inserted the runes into an incorrect item, used an incorrect sequence, or otherwise incorrectly created the Rune Word.

Incorrect Realm or Game Mode

Customers are responsible for selecting the correct realm, game mode, and other applicable product options when placing an order.

If you realize that you selected the wrong realm, such as Ladder, Non-Ladder, or Hardcore, contact us as soon as possible.

If you notify us within one hour of placing the order and the circumstances permit cancellation, we will issue a refund for the affected items.

If more than one hour has passed or the affected items have already been sourced, a monetary refund may no longer be available. We may instead provide store credit for the affected amount while retaining possession of the sourced items.

Platform or Service Unavailability

If we are unable to fulfill an order because D2RGEAR does not have access to the platform or other resources necessary to complete the delivery, you will be eligible for a refund for the affected portion of the order.

If fulfillment is temporarily prevented by game servers, platform services, maintenance, outages, or other technical circumstances outside our control, we may delay delivery while those services are unavailable.

If the affected services remain unavailable for more than 24 hours after the order was placed, you may request a refund for the affected portion of the order.

Unauthorized Use of Customer Accounts or Payment Information

Customers are responsible for maintaining the security of their game accounts, D2RGEAR accounts, email accounts, devices, and payment information.

We generally cannot provide refunds for orders that have already been partially or completely fulfilled when another person gained access to the customer's accounts or payment information and placed the order or received the delivered products.

Item Variations

Some products may have variations in attributes, statistics, appearance, or other characteristics while still satisfying the specifications advertised on the applicable product page.

For example, if a product is advertised with a range of 120–140 Defense, an item with 130 Defense satisfies the advertised range.

Likewise, an item containing additional attributes or modifications may still satisfy the advertised specifications unless those differences materially interfere with the intended product or an expressly advertised requirement.

When a particular attribute, level requirement, base item, statistic, graphical design, or other characteristic is guaranteed, it will be stated in the product description.

Graphical or Visual Variations

Digital items may be available in different graphical designs or appearances.

Unless a particular graphical design or appearance is expressly guaranteed in the product description, graphical differences alone do not make an otherwise correctly supplied item eligible for a refund.

We may attempt to accommodate reasonable replacement requests when possible, but availability is not guaranteed.

Digital Downloads and Digital Keys

Digital downloads, software access, activation keys, license keys, and similar digital products are generally non-refundable once they have been delivered, revealed, downloaded, activated, or otherwise made available to the customer.

Because these products may be copied, used, shared, or activated after delivery, returning the information does not necessarily prevent its continued use. Certain keys or access products may also have limited validity periods and may therefore be unsuitable for resale after delivery.

This does not affect any refund or other remedy that may be required by applicable law.

Pricing Errors

We reserve the right to correct significant pricing, listing, or other clerical errors.

If an obvious or significant pricing error occurs, we may cancel the affected item or order and notify you of the error. Any amount paid for an affected item that we cancel will be refunded.

Minor pricing differences may be honored at our discretion.

Refund Processing

Once we receive your request, we will review the circumstances and notify you whether the refund or other requested resolution has been approved.

Approved monetary refunds will generally be issued to the original payment method within 10 business days. Your bank, card issuer, payment processor, or other financial institution may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us.

Case-by-Case Review

All refund, replacement, and store-credit requests are reviewed on a case-by-case basis in accordance with this Refund Policy and applicable law.

Nothing in this Refund Policy is intended to limit any non-waivable rights or remedies available to consumers under applicable law.