Most orders are ready within 15–60 minutes. Please allow up to 24 hours.

We have most items in stock.

There are certain items that aren't stocked. We work closely with various suppliers, and our experienced team is equipped with the best tools for finding the items you're looking for as fast as possible.

Delivery time may vary if we're busy, the order has certain items, the game's servers are offline, or we're experiencing technical difficulties.

We'll email you as soon as your order is ready for delivery. Then message us in Live Chat (bottom-right corner) with your order number to request delivery.

Delivery Guides: PC · Xbox · PlayStation · Nintendo Switch

A PayPal email (payment, order confirmation or “shipped”) doesn't mean your order is ready for delivery.

Please wait for our “Order Ready” email from D2RGEAR. Once you receive it, message us in Live Chat with your order number and your platform. On PC, include your region; on console, include your Gamertag, PSN ID or Switch friend code. We'll take it from there.

A common cause is being on a different region. On PC, click the Globe icon, select your region (Americas, Europe or Asia), then click Play. Your region needs to match the one we give you with the game details.

Also double-check the game name and password exactly as we sent them.

Still can't join? Let us know in Live Chat and we'll help you sort it out.

On console, we deliver with a friend request and a game invite instead. See the Delivery Guides for your platform.

Digital products are sent by email, not delivered in game.

• GID bot keys: your key and the bot download link are sent to the email you used at checkout. Keys marked INSTANT DELIVERY arrive right away. Keys marked 12–72 HOUR DELIVERY arrive within 72 hours.
• Shin1gami's Premium Settings: you get immediate access to the download after purchase, and we also email you the download link.

Can't find the email? Check your spam or junk folder, and make sure you're looking in the inbox for the email you used at checkout. If it's still missing, message us in Live Chat with your order number.

For help setting up or using the bot, please visit the GID Discord: https://discord.gg/mRKzPcc4Qm

Visa, Mastercard, Amex, Discover, PayPal, Google Pay, Venmo, Zelle, Stripe, Cash App, D2RGEAR Gift Cards and over 200 cryptocurrencies.

How do I pay with a debit/credit card?       

We accept anything that you can put through PayPal.

If you want to pay with a debit/credit card please select "Pay by Debit or Credit Card" at the bottom of the PayPal login screen.

Payment Options.

Our services are designed to avoid putting your accounts or characters at risk.

All of the transactions are processed with reputable companies, like PayPal.

Our website is secured, so your information is safe.

https://www.trustpilot.com/review/d2rgear.com

We find items ourselves and we work very closely with the largest suppliers to help you find the items you're looking for as fast as possible and at the best prices.

We do not use third-party software to create or duplicate the in-game items we sell.

All of the items are obtained legitimately.

Looking for something specific, or an item with particular stats? Just ask.

1. Tell us what you need in Live Chat, including your platform, realm and any stats that matter.
2. We'll give you a price.
3. On the Custom Requests page, choose amounts that add up to that price. For a $15 quote, that's $10 + $5, or $5 × 3.
4. In the Request Details box, describe what you're buying, then check out.

The amounts on the Custom Requests page are only used to match the price we quoted. They don't set the price of your item. We'll email you when your order is ready, like any other order.

Our items are intended to be permanent.

We do not deal with duplicate items, nor do we engage in duping.

The items you see are either found by us or are acquired through trading.

Prior to delivery, if the items are acquired by trading, then they are put through a test to determine whether they're permanent or not.